Cancellation policy
If the customer is an entrepreneur (Art. 14 German Civil Code, BGB) he does not have the right of cancellation according to Art. 312g German Civil Code in connection with Articles 355, 356 German Civil Code. The right of cancellation only applies to consumers according to Art. 13 BGB (“every natural person who enters into a legal transaction for purposes that predominantly are outside his trade, business or profession”). All customers who are consumers and with whom we enter into a contract via our online shop, are entitled to the following right of cancellation:
--------------------------------------------------------------------------------
Cancellation policy
Right of cancellation
You have the right of cancelling this contract within fourteen days without stating any reasons. The cancellation period is fourteen days as of the day that you or a third party named by you, who is not the carrier, receive(s) the goods. In order to make use of the right of cancellation you must inform us about your decision to cancel this contract:
Kandinsky Deutschland GmbH
Königsberger Str. 100
40231 Dusseldorf
Telephone: (0211) 770577-280
Telefax: (0211) 770577-270
Email: info@kandinsky.de
You can use the enclosed cancellation form template, which is not obligatory, however. In order to adhere to the cancellation period, it is sufficient for you to send the notification of making use of the right of cancellation within the cancellation period.
Consequences of cancellation
If you cancel the contract we are obliged to reimburse all payments we have received from you, including shipment fees (except for additional costs should you have selected a different type of delivery which is more expensive than the standard delivery option offered by us) within fourteen days of receiving the notification of your cancellation of the contract. For this payment we will use the same type of payment which was selected for the initial transaction, unless otherwise agreed with you. Under no circumstances will we charge you extra fees for the reimbursement.
We can refuse to reimburse you until we have received the goods back from you or until you have proven that you have sent the goods, depending on which occurs first.
Once you have notified us of the cancelation you are obliged to send us the goods back immediately and no later than fourteen days as of the day you informed us about the cancelation of the contract. The period is adhered to if you send the goods back before the fourteen days have passed. You will carry the costs of returning the goods. You will only have to compensate for a loss of value if this loss of value is due to a handling of the goods unnecessary to test their quality, features and functions.
End of the cancellation policy
--------------------------------------------------------------------------------
Exclusion of the right of cancellation
The right of cancellation does not exist for contracts concerning
− the delivery of goods which are not prefabricated and for whose production an individual selection or provision by the consumer is significant or which are clearly tailored to the needs of the consumer,
− the delivery of goods which perish quickly or whose expiry date is quickly exceeded,
− the delivery of sealed goods which for health protection or hygienic reasons are not suitable for returning, if the seal has been opened after the goods were delivered,
− the delivery of goods which, based on their quality, were inseparably mixed with other goods after delivery,
− the delivery of alcoholic beverages whose price were agreed on when entering into the contract, which however can only be delivered at the earliest 30 days after the conclusion of contract and whose current value depend on the fluctuations of the market which the supplier has no influence on,
− the delivery of audio or video recordings or computer software in a sealed packaging if the seal was broken after delivery,
− the delivery of newspapers, journals or magazines with the exception of subscription contracts.
Cancellation form template
(If you would like to cancel the contract please fill in this form and send it back to us)
- To:
Kandinsky Deutschland GmbH
Königsberger Str. 100
40231 Dusseldorf
Telefax: (0211) 770577-270
Email: info@kandinsky.de
- I/We (*) hereby cancel the contract I/we (*) entered into regarding the following goods/the following services (*):
……………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………
- Ordered on (*)/received on (*): ………………………………………….
- Name(s) of the consumer(s): ………………………………………….
- Address of the consumer(s)
………………………………………….
………………………………………….
- Signature of the consumer (only if notified on paper):
………………………………………….
- Date:
………………………………………….
_______________
(*) Delete as applicable.